Refund Policy

1. Scope

This Refund Policy applies to all professional services, packages and engagements purchased from DevToolMaster ("Company", "we", "us") via devtoolmaster.shop or by direct agreement. By purchasing or engaging our services, you ("Client", "you") accept this policy in full.

2. What you are paying for

Our packages cover DevToolMaster's professional services only: consulting, integration, configuration, workflow development, training and support. Third-party AI tool subscriptions or licences are purchased by you directly from those vendors, are governed by those vendors' own terms, and are not covered by this policy.

3. 10-day reporting window

If you believe there is a defect, error or material issue with the services we delivered, you must report it in writing to contact@devtoolmaster.shop within 10 (ten) calendar days of the date of purchase, including your order reference, a description of the issue and any supporting evidence.

• Issues reported within the 10-day window will be reviewed by our team.
• Where an issue is verified as our fault, we will at our discretion remedy the work, re-deliver, or issue a partial or full refund for the affected portion of the service.
• Issues reported after the 10-day window are not eligible for any refund, remedy or credit. The sale is considered final.

4. Non-refundable situations

To the maximum extent permitted by applicable law, refunds are not available where:

• The 10-day reporting window has passed.
• Work has been completed and accepted, or substantially delivered as scoped.
• The issue arises from the Client's own systems, third-party tools, changed requirements, or failure to provide requested access or information.
• The Client changed their mind, no longer needs the service, or engaged a different provider.
• The service was delivered as agreed but did not produce a business outcome that was not a contracted deliverable.
• Custom or bespoke work has commenced, to the extent of work already performed.

5. How refunds are processed

Approved refunds are issued to the original payment method or by bank transfer, at our discretion, normally within 14 business days of approval. Transaction, transfer or currency-conversion fees may be deducted. Refunds are calculated on the value of the affected service only and never exceed the amount actually paid to DevToolMaster for that service.

6. Chargebacks

If you have a concern, contact us first. Initiating a chargeback or payment dispute without giving us the opportunity to resolve the matter within the 10-day window is a breach of these terms and may result in suspension of services and recovery of costs.

7. Governing law

This Refund Policy is governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Any dispute is subject to the exclusive jurisdiction of the courts of Dubai. Nothing in this policy removes any right you may have that cannot be excluded under UAE law.

8. Contact

Questions about refunds: contact@devtoolmaster.shop